Terms of use
Privacy Policy for Loecsen
At Loecsen.com, available at https://www.loecsen.com, we prioritize the privacy of our visitors and users. This Privacy Policy outlines what personal information we gather, why we gather it, how we process and protect it, and the choices you have regarding your information.
This policy applies only to information collected through our website and services. It does not cover information collected offline or through other channels. For any questions about this policy or your personal data, please contact us at contact [at] loecsen.com.
Consent
By using our website, you consent to this Privacy Policy and agree to its terms. If you disagree with the terms below, please do not use our services.
Information we collect
We collect information you voluntarily provide and information automatically gathered when you use our services. The data we collect includes:
- Registration and account data: When creating an account, we may request your name, company name, address, email, phone number, and other contact details.
- Communications: If you contact us directly, we may collect additional information such as your name, email, phone number, message contents, and any attachments you send.
- Usage data: We collect data on how you interact with our website, such as IP address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and click data. This information is used for site administration and trend analysis; it is not linked to any personally identifiable data.
How we use your information
We use the information we collect for the following reasons:
- To offer, operate, and maintain our website and services;
- To enhance, personalize, and expand our services and develop new features;
- To analyze your use of our website and ensure our platform's technical functionality;
- To communicate with you for customer service, administrative, marketing, or promotional purposes, and to send updates or information related to our services;
- To prevent fraud, abuse, or other illegal activities and to comply with laws and regulations.
Legal basis for processing
If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
- Performance of a contract: We process your data to fulfill our contractual obligations, like managing your account and providing access to purchased content.
- Legitimate interests: We process data to improve our services, prevent fraud, and secure our platform, always considering your rights and interests.
- Consent: In some cases, we rely on your explicit consent to process your data, like for marketing emails. You may revoke consent at any time.
- Compliance with legal obligations: We process data as required by applicable laws and regulations.
Data retention
We keep your personal data only as long as necessary to fulfill the purposes described in this policy, including providing the services and complying with legal obligations. Usage data not linked to personal identifiers may be retained for analytical purposes. When data is no longer needed, we will securely delete or anonymize it.
Your rights
Depending on your location, you have specific rights regarding your personal data. Under GDPR, you may have the right to:
- Request access to your data and receive a copy;
- Request correction of inaccurate or incomplete data;
- Request erasure of your personal data under certain conditions;
- Request to restrict data processing where appropriate;
- Object to data processing under certain conditions;
- Request data portability, allowing you to obtain your data in a structured, common format and transfer it to another organization.
If you wish to exercise any of these rights, please contact us. We may need to verify your identity before responding to your request.
Cookies and similar technologies
Like most websites, Loecsen.com uses cookies and similar technologies to enhance your experience. Cookies allow us to store information like your preferences and the pages you visit, helping us personalize content and remember your choices. We obtain your consent for cookies following the IAB Europe Transparency & Consent Framework. You can adjust cookie preferences anytime by clicking the consent management link on our site.
Third-party services and advertising
We may work with third-party vendors and advertising partners who use cookies, web beacons, or similar technologies to display ads tailored to your interests. These third parties automatically receive your IP address when their technologies are used. Loecsen.com has no access to or control over these cookies. Consult our advertising partners' privacy policies for more information on their practices and how to opt out. For example, Google uses the DART cookie for personalized ads, and you can opt out by visiting Google's advertising policy page.
Third-party privacy policies
Our Privacy Policy does not cover other advertisers or websites. We encourage you to check the respective privacy policies of these third parties for detailed information on their practices, including instructions on opting out of certain options. You can choose to disable cookies through your browser options. Information on specific browser cookie management can be found on respective websites.
CCPA privacy rights (Do Not Sell My Personal Information)
The California Consumer Privacy Act (CCPA) grants California residents specific rights, such as knowing what personal data is collected, requesting data deletion, and opting out of data sale. If you are a California resident and wish to exercise these rights, please contact us. We will respond within the legal timeframe.
GDPR data protection rights
If you are in the European Union, European Economic Area, or United Kingdom, you are entitled to the rights listed above under "Your rights." To exercise these rights, please contact us. We will respond within one month as required by GDPR.
Children's information
We prioritize protecting children’s privacy online. Loecsen.com does not knowingly collect personal information from anyone under 13. If you believe your child has provided such information on our website, please contact us immediately, and we will promptly remove it from our records.
Terms and Conditions of Sale of Loecsen
Preamble
These Terms and Conditions of Sale (the “T&Cs”) govern the sale of online language training courses offered by Loecsen, an EURL with a share capital of EUR 8,000, registered at the Paris Trade and Companies Register under number 451 853 162. The head office is at 19 rue des Trois Bornes, 75011 Paris, France. Our intra-community VAT number is FR 503882714 00036. For queries, please contact us at contact [at] loecsen.com.
Article 1 – Purpose
These T&Cs outline the rights and obligations of Loecsen and its customers in selling online language training courses.
Article 2 – Access to content and packs
Loecsen offers online language training courses accessible after a one-time purchase. No subscription is needed. Courses include various modules with lessons and exercises.
Article 3 – Prices and payment
Course prices are indicated in euros, inclusive of all taxes. We reserve the right to change prices at any time, but products are billed at the rate in effect at order time. Full payment is required at order time and can be made by credit card. Speech recognition is not included in the course price without a subscription. Loecsen commits to providing it for free on compatible browsers and devices as long as the free Web Speech API is available.
Article 4 – Delivery terms
Courses are accessible immediately after payment confirmation. No physical delivery is necessary.
Article 5 – Right of withdrawal
Under legal provisions, customers have 14 days from the purchase date to exercise the right of withdrawal without reason or penalty. However, this does not apply if customers have started using the services (access to digital content), which they expressly acknowledge.
Article 6 – Warranty and limitation of liability
Loecsen provides its courses and services on an “as is” and “as available” basis. While we strive to ensure availability, accuracy, and security, we do not guarantee uninterrupted or error-free services. We don't guarantee educational content is free from inaccuracies, nor the continuous availability of speech recognition or other third-party services. Users acknowledge they use services at their own risk. Loecsen is not liable for indirect, incidental, consequential, or special damages, including data loss, profit loss, business interruption, or opportunity loss from using or being unable to use services. Our total liability is limited to the amount paid by the customer for the concerned service. These limitations apply to the fullest extent allowed by law and do not affect statutory rights that cannot be excluded or limited.
Article 7 – Lifetime access and data retention
Unless specified otherwise, "lifetime access" means access for the lifetime of the Loecsen service. It does not imply indefinite service existence or access beyond the service's lifetime. Access is granted provided that:
- Loecsen continues to operate the service and make the content available;
- You comply with these T&Cs and the general Terms and Conditions;
- No extraordinary circumstances (like legal, technical, or operational reasons) require us to modify, suspend, or discontinue the service.
To optimize server resources and minimize environmental impact, Loecsen applies the following data retention policies. Non-essential progress data may be anonymized or deleted after 12 months of inactivity. Free accounts may be deleted after 3 years of inactivity. For customers who purchased content, this period extends to 5 years. Before permanently deleting a paid account, we will make reasonable efforts to notify you using the contact details provided. After permanent deletion, personal data will be erased and cannot be recovered. Paying users whose accounts were deleted due to inactivity can request reactivation of purchased courses within 5 years of deletion by contacting support [at] loecsen.com.
Article 8 – Intellectual property
All content on the Loecsen website, including text, illustrations, and images, is protected by copyright and intellectual property rights. Reproduction, even partial, is prohibited without prior written consent.
Article 9 – Customer service
For questions or complaints, contact Loecsen’s customer service by email at contact [at] loecsen.com. We strive to respond promptly to all inquiries.
Article 10 – Applicable law and competent jurisdiction
These T&Cs are governed by French law. In disputes, and subject to mandatory consumer protection laws, the courts of Paris, France, have jurisdiction. Nothing in this clause deprives consumers of protection afforded by mandatory provisions of their habitual residence country’s law.
Article 11 – Hosting
The Loecsen website is hosted by OVH - France
Terms and Conditions of www.loecsen.com
The following Terms and Conditions (collectively, the “Terms”) govern your access and use of www.loecsen.com, including content, functionality, and services offered on or through the website (the “Service”). By using the Service, you accept and agree to these Terms. If you disagree with the Terms, do not use the Service. These Terms are effective from your first Service use date. We reserve the right to modify these Terms anytime. You are responsible for reviewing the Terms periodically. Your continued use after modifications implies acceptance of revised Terms.
Conduct on the website
Your Service use is subject to all applicable laws and regulations. You are responsible for your communication content and must respect other users. In particular, you agree not to post, upload, share or distribute any content that:
- Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent;
- Victimizes, harasses, degrades, or intimidates someone or a group based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
- Infringes any patent, trademark, trade secret, copyright, or other proprietary right of any party;
- Constitutes unsolicited advertising or spam, chain letters, or any form of lottery or gambling;
- Contains software viruses or any other code designed to disrupt or limit software, hardware, or telecommunications equipment, or to obtain unauthorized data access;
- Impersonates any person or entity, including any Loecsen employee or representative.
We may, at our sole discretion, remove or edit user-generated content violating these Terms. We are not responsible for any failure or delay in removing such content. We may suspend or terminate your account without notice for breaching these provisions or other applicable rules.
Intellectual property
All content on this website is protected by copyrights, trademarks, patents, or other proprietary rights and laws, and is the sole property of Loecsen or its licensors. You may use the content only as expressly authorized by us or the relevant rights holder. Except for a single personal-use copy, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any material without prior written permission. You are responsible for obtaining permission before reusing any copyrighted material.
Third-party websites and services
The Service may contain links to third-party websites or services. Loecsen has no control over and is not responsible for third-party sites' content, privacy policies, or practices. The inclusion of links does not imply endorsement of such sites. We encourage you to read any third-party site’s terms and policies you visit.
Disclaimer of warranties and limitation of liability
Your Service use is at your sole risk. The Service is provided “as is” and “as available” without warranties of any kind, express or implied. Loecsen makes no warranty that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We make no warranties regarding the accuracy or reliability of information obtained through the Service or that the Service meets your expectations. To the fullest extent permitted by law, Loecsen disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. You acknowledge using the Service at your own risk and agree not to hold Loecsen liable for any damages resulting from your Service use.
Loecsen is not liable for any direct, indirect, incidental, consequential, special, or exemplary damages (even if advised of the possibility of such damages) from your Service use. Our total liability for any Service-related claim is limited to the amount you paid, if any, to access the Service. Some jurisdictions do not allow certain damages' exclusion or limitation; in such cases, our liability is limited to the maximum permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless Loecsen, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees) arising out of your violation of these Terms or your Service use.
Term and termination
These Terms are effective when you first access the Service and remain effective until terminated by either party. You may terminate these Terms anytime by closing your account and ceasing Service use. We may terminate or suspend your access without notice for unauthorized or suspected unauthorized Service use. Upon termination, your Service use right ends, and provisions that should survive termination (including indemnity, limitations of liability, and governing law) will continue.
Assignment
Loecsen may assign or transfer its rights and obligations under these Terms anytime. You may not assign or transfer your rights under these Terms without our prior written consent.
Governing law
These Terms and any arising disputes are governed by French law. Any legal action or proceeding related to these Terms or Service shall be instituted exclusively in Paris, France courts, subject to mandatory consumer protection rules. Nothing in this clause affects your statutory rights as a consumer under applicable law.
Identification
Company
Loecsen
Head office address
19 rue des Trois Bornes, 75011 Paris, France
Registration number in the commercial register
451 853 162 R.C.S. Paris
Individual tax identification number
FR 503882714 00036
Email address
contact [at] loecsen.com
Legal form of the company
SARL
Amount of share capital
EUR 8,000
Name of the director of publication and person in charge of editorial content
Ch. ADAM
Company name and address of the host of the website
OVH - France